Intelligent Ticket Routing - IT Platforms and Automation

Technology

01 Dec, 2023

Tech

ITPlatforms

Automation

Business

Market

Germany, Egypt

SERVICE LINE

Technology

IMPLEMENTATION PERIOD

2023

KEYWORDS

Intelligent Ticket Routing Tool, Business Technology, Customer Service Ticket Dispatch Process

SPIRIT BEHAVIOURS

Create the Future, Get it done together

ATLAS Type-C

The requirement was to build the first Global Type-C product across Vodafone as a managed Service for Vodafone Markets. As a solution, we launched a new product and drove automation first to minimize the time to onboard customers while minimizing our cost per transaction for the SME market segment. We built the product once, deployed it many times after launching it in DE and IT, and planned for IE, UK, etc.

Technology

| 01 Dec, 2023

DXL DE - Digital Channels and DXL Services

We created accurate measures to help Vodafone Germany acquire the correct customers after proper screening and assessments. We used Amazon web service (AWS), cloud-based infrastructure and microservice architecture. This innovation helped us learn the importance of revisiting the tools and solutions to enhance our way of working and support any business functions to have a more reliable and secure platform.

Technology

| 01 Dec, 2023

Juniper Mist SD-LAN

Juniper Mist SD-LAN is an intelligent cloud-managed solution powered by AI. It creates operational efficiencies, improves end-user experience, and simplifies network management. This standalone solution does not require a Vodafone Software-defined Wide Area Network (SD-WAN).