The requirement was to build the first Global Type-C product across Vodafone as a managed Service for Vodafone Markets. As a solution, we launched a new product and drove automation first to minimize the time to onboard customers while minimizing our cost per transaction for the SME market segment. We built the product once, deployed it many times after launching it in DE and IT, and planned for IE, UK, etc.
Intelligent Ticket Routing - IT Platforms and Automation
We created the Intelligent ticket routing tool for Vodafone Germany and VOIS Egypt to eliminate the complex manual work of our colleagues in the GSL Business Technology team with a zero-touch operation to save their valuable time and effort.
Juniper Mist SD-LAN is an intelligent cloud-managed solution powered by AI. It creates operational efficiencies, improves end-user experience, and simplifies network management. This standalone solution does not require a Vodafone Software-defined Wide Area Network (SD-WAN).
We created accurate measures to help Vodafone Germany acquire the correct customers after proper screening and assessments. We used Amazon web service (AWS), cloud-based infrastructure and microservice architecture. This innovation helped us learn the importance of revisiting the tools and solutions to enhance our way of working and support any business functions to have a more reliable and secure platform.
Challenges and Solutions
Challenges
We needed a tool to capture information, define credit check rules, and extract reports to ensure we acquired the correct customers. We needed the latest secure platform and had to migrate and upgrade the existing Office of Client and Community Services (OCCS ) with the latest technologies.
Solutions
Migrate the existing OCCS to be part of DXL (scripting language) to benefit from the AWS Cloud-Based with microservice architecture and high availability. The Risk department can enrich the application with the required rules and risk indicators. Also, we can get scoring credit from third-party companies, generate all reports with good performance, and ensure high levels of security.