Ireland NPS Prediction

Data Analytics & Insights

01 Dec, 2023

Tech

CustomerExperience

Innovation

DAIS

Market

Ireland

SERVICE LINE

Data Analytics & Insights

IMPLEMENTATION PERIOD

2022

KEYWORDS

Customer Experience, NPS Prediction

SPIRIT BEHAVIOURS

Create the future

Ireland Trading Dashboard

Our dedication to excellence drives us to consistently raise the bar in dashboard quality. Through rigorous testing, continuous improvement, and attention to detail, we aim to exceed our client's expectations and deliver intuitive, visually appealing, and highly functional dashboards.

Data Analytics & Insights

| 01 Dec, 2023

Handset Grid Login Page

We received feedback for the UK login banner design and decided to re-design it to encourage more customers to log in. We analysed KPIs and peripheral metrics and provided a design solution to encourage customers to log in early. The new login banner design ensured high conversion rates after login.

Data Analytics & Insights

| 01 Dec, 2023

Partner Relationship Toolkit Go-Live, Service Controlling

At VOIS, we proactively resolve escalations while maintaining transparency with our partners. We do this with the help of a partner relationship toolkit. Earlier, we did all the tracking manually via Excel sheets. It impacted the end-to-end visibility, delaying the reporting and mitigation process. After realizing our partner relationship toolkit needs improvement in better managing the escalation matrix and accountability.

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